Privacy Policy

At Hotel Suncity Palace, we respect the privacy of our guests and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect guest information when using our hotel, restaurant, banquet services, or website.

1. Information We Collect

When guests make reservations, check in to the hotel, dine at the restaurant, or use our services, we may collect certain personal information including name, contact number, email address, identification details, address, and payment information. This information is collected to facilitate bookings and provide quality services.

2. Purpose of Information Collection

The information collected by Hotel Suncity Palace is used for purposes such as processing reservations, managing guest stays, providing restaurant and event services, maintaining guest records, improving customer service, and complying with legal requirements.

3. Protection of Personal Information

The hotel takes appropriate administrative and technical measures to protect guest information from unauthorized access, misuse, or disclosure. Personal data is stored securely and accessed only by authorized personnel.

4. Sharing of Information

Guest information will not be sold, rented, or shared with third parties for marketing purposes. However, information may be shared with government authorities, law enforcement agencies, or regulatory bodies when required by law.

5. Website and Digital Communication

If guests interact with the website or digital platforms of Hotel Suncity Palace, certain technical information such as browser type, device information, or usage data may be collected to improve website performance and user experience.

6. Use of Guest Information for Communication

The hotel may use guest contact details to send reservation confirmations, service updates, promotional offers, or important information related to hotel services. Guests may request to opt out of promotional communications at any time.

7. Data Retention

Guest information will be retained only for as long as necessary to fulfill service requirements, maintain records, and comply with applicable legal obligations.

8. Guest Rights

Guests may request access to or correction of their personal information held by the hotel. Requests related to personal data may be submitted to the hotel management for review.

9. Policy Updates

Hotel Suncity Palace reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or operational practices. The updated policy will be effective once published on the hotel’s official communication channels.