Reservation Policy

The following Reservation Policy governs all room bookings, dining reservations, and event bookings made with Hotel Suncity Palace. By making a reservation, guests agree to the terms outlined in this policy.

1. Reservation Confirmation

All reservations are subject to availability and will only be confirmed once the booking request has been accepted by the hotel. Guests may receive confirmation through email, phone, or other communication channels provided during the booking process.

2. Booking Methods

Guests can make reservations with Hotel Suncity Palace through the hotel’s official website, telephone, email, or authorized booking platforms. Accurate contact and personal information must be provided during the reservation process.

3. Advance Payment

In certain cases, an advance payment may be required to confirm the reservation. This is especially applicable for peak seasons, group bookings, long stays, or banquet and event reservations.

4. Guaranteed Reservations

A reservation may be considered guaranteed once the required advance payment or valid payment details are provided. Guaranteed reservations ensure that the room or service will be held for the guest until the scheduled arrival time as per hotel policy.

5. Modification of Reservations

Guests may request modifications to their reservations, such as changes in dates, room type, or number of guests. All modification requests are subject to availability and approval by the hotel management.

6. Special Requests

Guests may submit special requests such as early check-in, late check-out, specific room preferences, or additional services during the reservation process. While the hotel will try to accommodate such requests, they cannot be guaranteed and depend on availability.

7. Group and Event Reservations

For group bookings, corporate stays, meetings, weddings, or other events organized at Hotel Suncity Palace, specific booking agreements and advance payment terms may apply.

8. Reservation Cancellation

Guests who wish to cancel their reservation must follow the hotel’s Cancellation and Refund Policy. Cancellation charges may apply depending on the timing and type of reservation.

9. Right to Refuse or Cancel Reservation

Hotel Suncity Palace reserves the right to refuse or cancel any reservation if incorrect information is provided, payment terms are not fulfilled, or if the reservation violates hotel policies.

10. Policy Updates

The hotel management reserves the right to update or modify this Reservation Policy at any time without prior notice. The updated policy will apply to all future reservations.